Next Event

September Luncheon

Date: Tuesday September 16th, 2008
Place: Bankers Hall, Lower Level, Calgary, AB (800-335 8 Avenue SW)
Time: 11:30 to Noon - Networking Noon to 1:00 PM - Luncheon & Presentation
 

Register Online By Friday September 12th, 2008

Monthly Luncheon

Building a Customer Focused Business

HOW you do business is as important as WHAT business you are in. 

Jayne Kowal kicks off this exciting new learning series that will support your business in delivering an exceptional customer experience through your philosophies, people, processes, performance, and technology.

You will learn:

• Information and tools to apply in your workplace.
   
• Developing attitudes and skills in your people, which translate into behaviours that achieve business results.
   
• How to transform business strategies into business results.

Don't miss out on this valuable and informational luncheon. Managers and frontline staff will walk away way with techniques you can use right away!

Jayne's learning series will give you the tools you need to change the way your customers view your organization and add REAL value to your customer support operation.

Register Now!

Biography     Jayne Kowal

Jayne Kowal is the founder of Customer Service Works, a company based out of Calgary offering corporate training, facilitation, consulting, presentations, coaching, and program development.  Customer Service Works was built on a passion to assist organizations in achieving a competitive advantage based on service. 

Ø        Turn strategies into results.

Ø        Develop skills and performance of people.

 “My passion is people – I want to assist them in building skills, attitudes and behaviours to become customer service ambassadors.” 

Jayne graduated from the University of Calgary with a BA in Sociology, majoring in criminology with a minor in business, has over 12 years of experience in facilitation and training including: change management, customer service, team development, coaching and leadership, successful hiring, customer relationship management, customer recognition programs, dealing with conflict, and the development of a training game entitled “Personal Empowerment”.  She is the editor of a free monthly e-newsletter entitled InterACTIVE, and has published a number of articles on call centres, help desks and customer service.

Since starting her business in 2001, Jayne has continued to work with profit and non-profit businesses in a variety of industry sectors.  She has been a conference presenter at Vitalize 2007, Design Edge 2007, ACCA Conference in 2004, 2006 and 2008, Women’s Leadership Forum Conference 2005, Help Desk Institute 2004 World Annual Conference and Expo, and Canadian Association of Cardiac Rehabilitation Professionals Conference 2004. Customer Service Works also holds an annual Celebrating Customer Service Excellence Conference each October.  This will be the third annual in Calgary October 9, and the first annual in Edmonton October 8.

 Register Now!